About the Centre



The Centre has an extensive range of processing hardware specifically designed for micro and nano moulding activities:

   Facilities

   Case Studies

   Personnel

"Remain competitive in the 21st century by embracing new technologies."

The Centre for Micro and Nano Moulding is based at the University of Bradford, which was the first University to gain ‘Customer First’ framework accreditation.


The framework focuses on our customers and their interface with and experience of the University and the services we deliver. It is divided into three sections:

Customer Relationships

Focuses on how we build relationships with our customers, identifying their needs, fulfilling their requirements, and referring them to other providers as and when appropriate. It also ensures that practices are in place to deal with any problems our customers may experience.

Market Awareness

This is concerned with the University’s understanding of the marketplace as the basis for segmenting it for relevant and targeted marketing and communication, and the provision of existing and development of new or improved services. It also looks at how we work in partnership with others providers.

People

Focuses on the people in our organisation providing support to customers: are they able to diagnose customer requirements accurately; are they able to broker relationships with other providers; do we have effective recruitment practices in place to ensure that we recruit the most appropriate people; do we use up-to-date training to support our staff?

Benefits for our Customers

• The delivery of services our customers want and need
• Reduced confusion in our customers’ minds by clearer positioning of the University in relation to other providers
• Signposting customers as appropriate to other providers
• Longer-term and more in-depth relationships
• Enabling the University to deliver what we say we will deliver